YH紙業(yè)提升送貨服務(wù)質(zhì)量，客訴由原來的70次降為0次
發(fā)布日期：2017-10-06
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1.完善排車計劃，從而加快了備貨時間，讓點(diǎn)數(shù)可以提前點(diǎn)好，提高了司機(jī)出車的效率，讓司機(jī)有足夠的時間送貨，將責(zé)任細(xì)化到個人達(dá)到減少異常的幾率；
2.建立稽查部，讓其流程制度更加順利；
3.將部門責(zé)任明確，讓部門之間相互監(jiān)督，營造各部門之間相互比拼的氛圍；
4.通過制定滿意卡激勵方案來激勵司機(jī)搬運(yùn)的積極性。
數(shù)據(jù)變化：
送貨服務(wù)次數(shù)：由調(diào)研前的70次降低到5月份的0次，下降了70次。
